Technical Support

Our dedicated technical support team in the Americas is here to promptly address any machine-related issues you encounter. Whether your equipment needs repair or replacement, we’ll start by providing remote assistance and, if necessary, arrange an on-site visit. We’re committed to resolving technical challenges swiftly and efficiently.

Calibration Services

Medical device manufacturers are required by international regulations to calibrate their equipment at least once a year. Calibration restores machine parameters to their original, approved settings to ensure precision and compliance.

At Tecnoideal America, we provide annual calibration services for all machines sold, helping our customers stay compliant. Many of our machines also feature automatic alerts to notify users when calibration is due. In addition, our technical support team proactively contacts business partners when it’s time to calibrate their devices. 

Preventive Maintenance 

We want all of our machines to work correctly throughout their lifetimes. That’s why we recommend regular maintenance to prolong the lives of machines, reduce repair costs, and avoid costly downtime.

Our technical support team can propose a tailored maintenance program that takes into consideration your production schedule. We proactively fix the small issues before they become significant. The maintenance activities include cleaning and adjusting the machines as well as replacing and repairing parts where needed.

Tecnoideal America’s maintenance program is a cost saver for your business.

Contact us here to learn more.