Post Sales Support

At Tecnoideal America, we strive to establish a mutually beneficial relationship with each of our customers. Our commitment is to deliver the highest customer service before and after any sales.

Our focus is to develop and to maintain strong partnerships with our customers. Thus, our obligations don’t end with the purchase of our solutions. You will have access to our technical support, device calibration services, and customer training. 

Business objective 

One of our objectives is to develop and to maintain strong partnerships with our customers. Thus, our obligations don’t end with the purchase of our solutions. You will have access to our technical support, device calibration services, and customer training.

Support platform 

Tecnoideal has launched a new support platform, allowing you to manage technical support requests, manuals, operating instructions, reports, and configurations more easily and efficiently.

✅ Real-time tracking: Monitor your ticket status without relying on emails or phone calls.

✅ Complete history: All your requests will be securely stored and easily accessible.

✅ More efficient communication: A single point of contact for all your support needs.

Log in to the ticketing platform.

If you don't have an account, please request one via the Contact form. Download the platform guide.